Refund policy

At Firecloudcycles, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how you can return eligible items and request a refund. This policy is designed in accordance with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all accessories and documentation.
Proof of purchase (such as your order confirmation or receipt) is required.

Returns requested after the 30-day return period may not be accepted.

2. Free Returns

We provide free return shipping for eligible returns within the United Kingdom.

No return shipping charges for approved returns.
No restocking fees.
No final sale exclusions.

Please wait for return instructions from our customer support team before sending your item back.

3. How to Start a Return

To request a return, please contact us using the details below:

Email: contact@firecloudcycles.co.uk
Phone: +44 012-497-50874

Please include:

Your name
Your order number
The reason for your return

Returns sent without prior authorisation may experience processing delays.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days.
The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible after delivery.

Where applicable under UK consumer law, we will offer an appropriate remedy, including:

A replacement
A repair (where appropriate)
A full refund

There will be no charge for returning faulty or incorrectly supplied items.

6. Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation. If your goods are faulty, not as described, or unfit for purpose, you may have additional rights under the Consumer Rights Act 2015.

7. Order Processing & Delivery

Handling Time: 1–2 business days
Estimated Delivery Time: 3–4 business days within the United Kingdom

Delivery times are estimates and may vary due to circumstances beyond our control.

8. Contact Information

Firecloudcycles
43 Whitecross Road
BS23 1EN
Weston-super-Mare
United Kingdom