Privacy policy

At Firecloudcycles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Firecloudcycles
43 Whitecross Road
BS23 1EN
Weston-super-Mare
United Kingdom

Email: contact@firecloudcycles.co.uk
Phone: +44 012-497-50874

2. Information We Collect

We may collect the following information when you use our website:

Name
Billing and shipping address
Email address
Telephone number
Order and purchase history
Payment information (processed securely by third-party payment providers)
IP address, browser type, device information, and website usage data

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Provide customer support
Communicate with you about your orders
Improve our website and services
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
Send marketing communications where you have chosen to receive them

4. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties where necessary, including:

Payment service providers
Delivery and courier companies
Website hosting and IT service providers
Professional advisers or legal authorities where required by law

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website performance, and remember your preferences.

You can manage or disable cookies through your browser settings.

6. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we take reasonable steps to safeguard your data, no method of online transmission is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your orders
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes and enforce our agreements

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data where applicable
Restrict or object to certain processing
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us: